Thank you for choosing to shop with us here at Tralee Nursery Supplies, We want you to be happy with every item you purchase from us. We understand that sometimes, despite your best intentions, a product may not meet your expectations To enable you to buy with confidence, If for any reason you decide not to keep your order, you can return it to us within 30 days from the day of purchase for a full refund or exchange (excluding the original shipping charge paid). Please note, returns must be unused, unopened and in the original packaging with all tags attached. Proof of purchase is required.
Return/Exchange to Our Stores:
You can conveniently return your items to us at address below. Please ensure you include a copy of receipt or order with your delivery. Refunds will be issued in the original form of payment, and exchanges for the same item or store credits are also available.
Return by Post/Courier:
Please be aware that we do not offer free online returns. The responsibility for return shipping costs lies with the customer.
Additionally, returned items must be in their original condition, with all tags and packaging intact.
If you wish to initiate a return or have any questions regarding our return policy, please contact our team at info@traleenurserysupplies.com. Please include your name, phone number, and order number/copy of your receipt so that we can process your return upon receipt. You will be notified of the status of your return, and funds will be returned to you within 5/10 working days after we receive the return items.
Please send you return to the below address:
Tralee Nursery Supplies
High Street
Tralee
Kerry
V92vh68
0667122018
If the item you receive is faulty, we sincerely apologize for any inconvenience caused. Please contact our dedicated customer service team immediately by email at info@traleenurserysupplies.com
Our team will assist you in resolving this matter as promptly as possible.
We are committed to ensuring your satisfaction, and in the event of a faulty item, we will cover the cost of return shipping. This also applies if we have delivered the item to you in error or as a substitute.
Important Information:
- Products must be packaged in outer cardboard or protective bag when being send back to us. We will not accept products whereby the original packaging is damaged, or tags removed. Please do not write address details or anything on product packaging, items with writing on packaging cannot be accepted back for a refund.
- Furniture/wooden products or any items once opened / assembled cannot be returned.
- We prioritize the quality and safety of our products. Please be aware that for certain product types, we are unable to offer refunds once the product is open, unless the item is faulty. This policy applies to products such as opened bedding/mattresses/breast pumps/nursing products. Once opened, we are unable to accept returns or issue refunds unless the product is found to be defective.
- Products must be unused & in their original packaging with no signs of use. We will inspect all returns to ensure we are always giving our customers brand new products. We will not refund any items with any sign of visible use.
Please remove any labels on the package and note your order number, name & telephone number so that we can process your refund promptly.
If you have any questions or concerns, please contact our customer service team on info@traleenurserysupplies.com
Thank you for choosing us at Tralee Nursery Supplies.
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