If you wish to cancel your order prior to dispatch then we will cancel your order and refund you the invoice value. Confirmation of this refund will be emailed to you.
If you decide to change your mind or deem the goods unsuitable we will be happy to provide you with a full refund within 7 days but all shipping costs will be charged to you. Please note this does not affect your statutory rights. All goods must be returned in its original packaging and in a saleable condition. Products returned incomplete or in damaged cartons will not be accepted. Once all goods have been received and inspected by us a full refund will be issued.
If for any reason you are not happy with the contents of an order that has been dispatched to you, on receipt please contact us by phone or email immediately in order to resolve the problem.
On receipt of goods - all items must be inspected and any damages in transit must be notified to Tralee Nursery Supplies within 48 hours. No claims for shortages or damages in transit will be considered after this period.
Where there is clear evidence of damaged packaging on arrival - please clearly mark the Delivery record / docket "BOX DAMAGED". This will allow us to resolve your problem promptly.
We will arrange collection of same goods at no extra cost to you and offer you a replacement or refund.
When ordering large items such as furniture - please ensure that there us sufficient access to your premises. We are not able to offer exchange or refunds on the following goods unless they are found to be faulty.
All goods are covered by a manufacturers guarantee. Where goods fail during this period we will inspect goods and where a fault is confirmed due to a manufacturing defect, we will arrange repair or replacement (Where goods can not be repaired).
However if the fault is due to normal wear and tear, misuse or accidental damage, we will be happy to provide a quote for rectifying the problem and therefore you will be responsible for meeting the cost of same.
All goods sold on this site comply with EU or UK Safety Standards.
Please ensure that you read all the terms and conditions prior to making a purchase on this site.
We will endeavour to take all reasonable steps to protect your personal information. We can not be held responsible for any breach of security unless this is due to our negligence of wilful default.
We will not retain any information regarding your Debit / Credit card details after your purchase has been processed.
We retain the right to Cancel Orders or items.
Please contact us at firstname.lastname@example.org if you have any questions regarding our terms and conditions.